Frequently Asked Questions
How do I become a monthly customer?
Complete an application at the garage and make a payment. Please note that the payment will cover the prorated rent for the initial month (after the 10th) and the full rent for the next month. Some facilities require a one-time payment for an access card or tag with remote.
How much is parking?
It varies by facility. Please select garage of interest for info.
Are there any discounts?
Promotions are randomly offered, so call the garage of choice to verify. Discounted rates are provided to monthly group accounts of 10 or more vehicles. If interested, email Info@parkkwik.com for details.
I am a tenant of Two Trees Management, am I entitled to a discount on parking?
Concessions are not provided to Two Trees residents broadly. Contact your leasing agent with any inquiries regarding this.
Do I have to provide a security deposit?
Not at all! Garages at 66 Front Street and 545 West 53rd Street take a deposit on the tag with remote, which is reimbursed when returned.
How do you bill?
Billing occurs on the 15th of the month for the following month’s rent and is due on the 1st.
Why am I not receiving my bill?
Invoices are sent through email on the 15th of the month. During this time, confirm that the email isn’t being filtered to your the spam folder, then email Billing@parkkwik.com to verify or update the email address on file.
What payments do you accept?
Cash, check, credit cards, and smartphone electronic payments are welcomed.
How do I pay my invoice online?
Log in to Parker Bill to issue a one-time payment or to set up auto pay with a credit card. For initial signup, click Parker Bill, then “Click Here” after, “If you are a current monthly parking customer and don’t have an ID, or have forgotten your ID,..”. Enter your account number and invoice number to find and link your account. If you don’t have your account number and invoice number, or you’re still having an issue getting in, use the “Forgot Password” option on the login screen, using the email address provided on your monthly application. Alternatively, email Billing@parkkwik.com.
How do I set up or update auto pay?
Log in to Parker Bill, click “Change” or “Update” by the payment method, select “Credit Card” and enter your card info. (Note that if your auto pay was declined, you will be required to issue a one-time manual payment via this portal.)
What happens if I overpaid?
An overpayment is credited to subsequent billing periods.
Why was I assessed a late fee?
If the total balance isn’t paid by the 7th of the month, a $25 late fee is assessed per vehicle on the account ($10 late fee per bicycle).
Can you accommodate an event with multiple vehicles (i.e., a party, wedding, film shoot)?
Indeed! Email Events@parkkwik.com with the date, time, expected number of vehicles, and garage preference, and we’ll reconfigure the spaces and personnel. Advanced notice and payment is required. (Payment can be issued onsite at the garage or by completing a Card Payment Authorization Form.)
How do I cancel my monthly parking?
Log in to Parker Bill and enter your termination date. A physical letter, email to Billing@parkkwik.com, or call to the main office at 718.246.8459 is acceptable. Note that terminations are effective on the last day of the following month.
How do I apply for a job?
Complete the employment form. To check the status of a previously submitted application, email Employment@parkkwik.com.
How do I make a recommendation or complaint?
Send an email to CustomerService@parkkwik.com.